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Frequently Asked Questions

Everything you need to know about TaxGhost, tax-loss harvesting, security, pricing, and getting started.
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Getting Started
Q

How much money can I save with TaxGhost?

The average TaxGhost user saves $2,400+ annually in taxes through optimized loss harvesting. Your actual savings depend on your portfolio size, trading activity, and tax bracket. Users in the top quartile often save $5,000+ per year.

Q

How quickly can I get started?

Setup takes under 60 seconds. Simply sign up with your email, connect your brokerage account through our secure Plaid integration, and you'll receive your first tax-loss harvesting recommendation the next morning by 8am ET.

Q

Which brokerages are supported?

TaxGhost works with all major brokerages including Robinhood, Charles Schwab, Interactive Brokers, TD Ameritrade, E*TRADE, Fidelity, Vanguard, SoFi, and many others through our secure Plaid integration.

Security & Privacy
Q

Can TaxGhost access my trading account or make trades?

Absolutely not. TaxGhost uses read-only access through Plaid, which means we can see your holdings and transactions but cannot place trades, lend shares, or view your cash balances. You maintain complete control over all trading decisions.

Q

How is my financial data protected?

We use bank-level security with 256-bit encryption and are working toward SOC-2 compliance. All data is encrypted in transit and at rest. We never store your login credentials - authentication is handled securely through Plaid.

Q

What information does TaxGhost access?

We only access your holdings, transaction history, and basic account information needed for tax-loss harvesting analysis. We cannot see your cash balances, personal information, or anything outside your investment accounts.

Tax-Loss Harvesting
Q

How does the wash-sale radar work?

Our wash-sale radar automatically tracks your purchase and sale dates for all holdings. It displays simple green (clear) or red (blocked) indicators for each stock, automatically accounting for the IRS 30-day rule, including splits, mergers, and dividend reinvestments.

Q

What if I receive a wash-sale blocked recommendation?

If a stock is wash-sale blocked, TaxGhost will either suggest waiting until the wash-sale period clears or recommend alternative investments (like similar ETFs) that provide comparable exposure without triggering wash-sale rules.

Q

Is TaxGhost compliant with tax regulations?

Yes. TaxGhost is built on the IRS Publication 550 engine and follows all federal tax-loss harvesting regulations. However, we always recommend consulting with a tax professional for your specific situation, especially for complex portfolios.

Q

How confident are your recommendations?

Each recommendation comes with a confidence score from 0-100, backed by historical back-tests, current market conditions, and sector analysis. We only surface opportunities with strong conviction and clear tax-saving potential.

Pricing & Plans
Q

How much does TaxGhost cost?

TaxGhost Pro costs $9/month or $81/year (save $27 annually). This includes all features: daily recommendations, wash-sale radar, AI tax coach, CPA-ready reports, and multi-account support.

Q

Is there a free trial?

Yes! We offer a 30-day free trial with no credit card required. You can explore all features and see how much TaxGhost can save you before deciding to subscribe.

Q

What if I don't save money?

We offer a 30-day money-back guarantee. If TaxGhost doesn't identify any viable tax-loss harvesting opportunities in your first month, we'll refund your subscription fee completely.

Q

Are there any hidden fees?

No hidden fees whatsoever. No per-transaction charges, no setup fees, no account minimums. Just one simple monthly or annual subscription that includes everything.

Features & Functionality
Q

How many accounts can I connect?

TaxGhost Pro supports up to 3 taxable brokerage accounts. We focus on taxable accounts where tax-loss harvesting provides the most benefit (not retirement accounts like 401k or IRA).

Q

What is the AI Tax Coach?

Our AI Tax Coach provides personalized guidance for your specific tax situation. Ask questions like "Why is NVDA blocked?" or "Show my YTD harvest summary" and get expert responses in under 250 characters, all logged for your records.

Q

Can I get tax reports for my CPA?

Yes! TaxGhost generates professional PDF reports that are ready for tax preparation. These include all your harvested losses, wash-sale compliance records, and detailed transaction histories.

Q

How does the quartile ranking work?

We show you how your tax-saving efficiency ranks against other TaxGhost users (Top 25%, 50%, 75%). This gamified approach helps motivate consistent tax optimization and lets you see how you compare to other investors.

Technical Support
Q

What if my brokerage connection breaks?

Brokerage connections occasionally need refreshing due to security updates. You'll receive an email notification if reconnection is needed, and the process takes just a few clicks through our secure Plaid integration.

Q

How do I cancel my subscription?

You can cancel anytime from your account settings. There are no cancellation fees, and you'll retain access to all features until the end of your current billing period.

Q

Do you offer customer support?

Yes! Contact us through the support section in your dashboard, or email us directly. We typically respond within 24 hours on business days.

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